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Error Code 309
Scan Job
Error code Problem What to do
Remote Scan
2A20 Failed to acquire
resource
Perform the job in error again.
If the error still occurs, turn the power OFF and then back ON.
Perform the job in error again.
2A40 System fatal error Turn the power OFF and then back ON. Perform the job in error
again.
2A50 Job canceling Job was canceled.
2A51 Power failure Check if the power cable is connected properly and it is inserted
securely. Check if the power voltage is unstable.
Scan to E-mail
2C10, 2C12,
2C13, 2C20-
2C22
Illegal job status A system error has occurred during sending an E-mail. Retry it.
If the error still occurs, contact your service representative.
2C11, 2C62 Not enough memory When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
2C14 Invalid parameter
specified
Make sure you specify the settings correctly and try again.
2C15 Message size
exceeded limit or max-
imum size
Fragment the message into several smaller-sized ones and
send them again.
2C30-2C33 Disk access error When there are running jobs, perform the job in error again after
the completion of the running jobs. If the error still occurs, turn
the power OFF and then back ON, and perform the job again.
2C40 Failed to convert
image file format
When this error occurs at the slim PDF setting, retry the scan. If
the error still occurs, retry it with the normal PDF setting.
When this error occurs other than at the slim PDF setting, turn
the power OFF and then back ON. Retry the scan. If the error
still occurs, contact your service representative.
2C43 Encryption error.
Failed to create file.
Perform the job in error again. If the error still occurs, turn the
power OFF and then back ON. Perform the job in error again.
2C61 Failed to read Address
book
Turn the power OFF and then back ON.
Retry the job in error. Reset the data in the Address book and
retry it. If the error still occurs, contact your service representa-
tive.
2C63, 2C64 Invalid domain
address
Ask your administrator to set the IP address.
2C65, 2C66,
2C69
Failed to connect to
SMTP server
Make sure the SMTP server is correctly working, or the SMTP
server address has been set correctly. Then retry the scan.
2C6A Failed to send E-mail
message
Turn the power OFF and then back ON. Retry the scan. If the
error still occurs, contact your service representative.
2C6B Invalid address speci-
fied in From: field
Ask your administrator to check the SMTP Authentication
method or if there is an illegal character in the Terminal mail
address. Set the correct SMTP Authentication method or delete
the illegal character in the Terminal mail address.
2C6C Invalid address speci-
fied in To: field
Check if there is an illegal character in the Destination E-mail
address. Delete the illegal character and reset the appropriate
Destination E-mail address, then perform the job again.
2C6D NIC system error Turn the power OFF and then back ON. Retry the job in error. If
the error still occurs, contact your service representative.
2C70 SMTP service is not
available
Ask your administrator to enable the SMTP setting.
2C71 SMTP authentication
error
Check if the SMTP authentication method, login name and
password are correct. Check if the setting and the port number
of SSL correspond to those of the server.