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Repair or replacement of covers, plastics, or cosmetic parts such
as interior or exterior finishes or trim, and damage caused by
normal wear and tear
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Service made necessary by any external cause, including fire,
theft, acts of God, power failures, surges or shortages, lightning,
other disasters, or repairs by persons other than those authorized
by Toshiba to service the Product
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Service on Product purchased outside the United States, United
States Territories and Puerto Rico.
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Service made necessary by use of incompatible third party
products
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On-site service and repair of the Product
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Damage caused by use of the Product outside the usage or
storage parameters set forth in the Quick Install Guide
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Damage from use of parts not manufactured or sold by Toshiba
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Service on any Product used in a critical application (defined below)
Y
ou are responsible for payment for any repair or replacement
o
utside the scope of this Limited Warranty.
H
OW DO I OBTAIN WARRANTY SERVICE?
n order to obtain warranty service, please contact Toshibas
a
uthorized service center at (510) 651-6798 or at
s
dd_repair@pcs-sj.com.
A
lternatively you can request an RMA online as follows:
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Go to www.toshibastorage.com
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Select Services & Support and then select Hard Drives & Optical
Drives Services & Support
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Select Hard Drive Repair Center
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Scroll down to Request a HDD Return Authorization (RMA) number.
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Follow the on-screen instructions to complete the online request form.
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Within 24 hours the system will generate an RMA number which
will automatically be emailed to you.
Y
ou must pre-pay all transportation and insurance charges for
s
hipment of the Product to the authorized service center, and
p
roperly pack the Product for shipment in the original packaging
o
r equivalent. You will not be reimbursed for this expense. If the
P
roduct is not insured, and the Product is lost or damaged during
t
ransit, you are responsible for such loss or damage.