Filter
Top Products
29
Error Message Cause Solution
FLASH MEM FULL
The flash memory has insufficient area
for storing data.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
LOW BATTERY Remaining battery capacity is low.
Turn off the printer, and replace the
battery pack with a fully charged one.
㩷EXCESS HEAD TEMP㩷
The print head temperature reached the
upper limit of the operating temperature.
Stop printing and wait until the printer
automatically restores. If the problem
recurs, please turn off the power and
contact TOSHIBA TEC service
representative.
㩷AMBIENT TEMP ERR㩷
The ambient temperature reached the
upper limit of the operating temperature.
Stop printing until the ambient
temperature falls within the printer’s
operating temperature range.
㩷BATT. TEMP ERROR㩷 The battery is extremely hot.
Turn off the printer, disconnect the power
adapter if connected, and wait until the
battery temperature falls within the
printer’s operating temperature range.
㩷HIGH VOLT. ERROR㩷 The battery voltage is abnormal.
Turn off the printer, remove the battery,
reload it, and turn on the printer again
If the problem recurs, please turn off the
power and contact TOSHIBA TEC
service representative.
㩷CHARGE ERROR㩷
An error was detected while charging
the battery.
It could be the end of battery life.
Replace the battery pack with a new one.
Command error
example
PC001;0A00,0300,
When a command error occurs, up to 16
digits of alphanumeric or symbol are
displayed on the upper line of the LCD.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.㩷
Other error messages A hardware or software failure occurs.
Turn off the [POWER] button, then back
to on. If the problem recurs, please turn
off the power and contact TOSHIBA TEC
service representative.㩷
****: The number of unprinted labels 1 to 9999 (in units of label)㩷
㩷
㩷
When the printer does not operate properly
In the case of the following symptoms, please check the respective points and take corrective action.
Symptom Point to check (Cause) Solution
The printer does not turn on
by pressing the POWER
switch.
The battery pack is not loaded correctly.
Load a fully charged battery pack
correctly.
Fully charged battery is
loaded but the operating
time is short.
The battery life is expired.
Load a fully charged new battery pack
correctly.
The printer is not turned on. Turn on the printer.
Distance to the host is too far. .
Bring the printer close to the host so that
their IrDA windows face each other within
10cm.
Angle of the IrDA window is not proper.
Move the printer so that the IrDA window
face that of the host.
Direct sunlight is coming into the IrDA
window
Avoid direct sunlight.
IrDA window is dirty. Clean the IrDA window.
The printer cannot
communicate via IrDA.
Serial interface cable is connected.
(GH20 only)
Disconnect the RS-232C cable from the
printer.