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First, we build the best possible Notebooks.
Then we back them up with the best possible support.
Technical services on the Web
For quick and easy self-help tips
and advice, visit the support
section of Toshiba’s website
at www.isd.toshiba.com.au
or (NZ) www.toshiba.co.nz.
You’ll find the latest information about your
Notebook, and a list of service contacts
for emergencies.
Telephone Support Centre
Toshiba has a dedicated, locally
based Notebook support
centre. It was established
specifically to help customers
resolve product and warranty issues over
the phone. The centre is staffed by a
knowledgeable team who are familiar with
Toshiba’s entire range of mobile products.
In fact, the service was rated Top 2 by a
ROAM magazine survey in November, 2005*.
Support centre staff have a simple objective
– solve the majority of Toshiba-connected
queries during the first call. When an issue
can’t be resolved, staff will provide a referral
to the most convenient service centre for
both warranty and non-warranty services.
*ROAM Magazine (AU) November/December Edition 2005
Australia: 1800 021 100
Mon-Fri 7am-7pm (AEST)
New Zealand: 0800 445 439
Mon-Fri 9am-7pm
MobileCare –
dedicated Toshiba
Service Centres.
MobileCare centres are staffed
by technical experts who provide service
purely for Toshiba products. Their role -
provide full support for Toshiba warranty
and service solutions.
Key features include:
Three day in-depot repair target for standard
warranty claims.
National single point of contact and courier
management.
Walk-in locations in Sydney, Melbourne, Brisbane,
Auckland and Perth.
SMS and e-mail job-status updates.
ISO9002 certified.
MobileCare is ideal for:
Stand alone Notebook users.
Small and medium business customers who
manage their own support.
Outsourcing IT Helpdesk repairs.
Providing national support coverage for fleets.
ProCare – authorised
Toshiba Service Centres.
ProCare centres are Toshiba-authorised
independent IT businesses that can tailor
sales and service solutions, either locally or
nationally. They aim to provide the same
high standard of service as MobileCare, with
two additional benefits.
1. They can integrate support for other
products, such as servers and printers.
2. They can provide service upgrades, such
as priority service and dedicated support
offerings on top of the standard warranty
programs provided by Toshiba.
Key features:
Three day in-depot repair target for standard
warranties.
The convenience of walk-in locations for basic
warranty service (visit www.isd.toshiba.com.au
for specific locations and contact details).
Multi-vendor support.
Support for customers seeking total IT solutions.
Tailored service and support solutions.
Total cost of ownership (TCO) sales & service
solutions.
Warranty additions
and upgrades
§
Sometimes the standard warranty* might
not cover your specific needs. So we’ve
developed a set of upgrades that provide
extra cover (and comfort). They’re available
from all authorised resellers and service
centres, and can be purchased over the
phone from Toshiba’s support centre.
§
Note: Terms and conditions apply to all warranties and
service programs, see www.isd.toshiba.com for details.
Toshiba’s warranty and support services.
We know how important Notebooks are to users. That’s why we aim to build
reliability into every device at every stage.
Still, the fact is the mobile working environment can be tough. Temperature
extremes, impacts, over-packed bags and spilt liquids can all put a Notebook
out of action. And sometimes, despite our best efforts, a few Notebooks – fewer
than any other manufacturer’s – develop problems.
To minimise any downtime, we’ve set up a service and support network that
covers both Australia and New Zealand. It is dedicated to mobile computing.
We’ve also developed a variety of warranty options to provide extra levels
of comfort.