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11-3
11. TROUBLESHOOTING
EM1-33035
11. TROUBLESHOOTING
No print.
Dots missing in the print.
Unclear (or blurred) printing.
Power does not come on.
Printer does not cut.
You see a raised nap where the media
has been cut.
1. Check that media and the ribbon is loaded correctly.
2. Check whether the print head is set correctly or not.
3. Check the cabling between the printer and the host.
Dirty print head. ➔ Clean the print head.
Call your Authorized Service representative if necessary.
1. Dirty print head. ➔ Clean the print head.
2. Bad or faulty ribbon. ➔ Replace ribbon.
3. Poor media quality. ➔ Change media type.
1. Plug power cord into an AC socket.
2. Check the circuit breakers or fuses.
3. Plug another appliance into the AC socket to check if
there is power supplied.
Call your Authorized Service representative if necessary.
Check for a paper jam in the cutter.
Call your Authorized Service representative if necessary.
1. Clean the cutter blades.
2. The blades are worn.
➔ Call your Authorized Service representative.
Problem Solution
Error Message
Problem Solution
Correct the command and re-send it
again.
Turn the power off then on again. If the
problem still exists turn the power off
and contact your Authorized Service
representative.
When an error is detected in a com-
mand 20 bytes of the command are
displayed.
(ESC, LF, NUL are not displayed.)
Hardware or software trouble.
example)
PC001; 0A00,
Command error
0300, 2, 2
Other Error
Message
NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then
on again.
After the power has been switched off and on, all print data in the printer is cleared.
**** denotes a remaining count of unprinted labels.