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Troubleshooting
When a problem occurs during operation, please check the following troubleshooting guide and take
corrective action.
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the
printer, remove the battery pack, then contact a TOSHIBA TEC service representative for assistance.
If an error message is displayed.
When an error message is displayed, follow the respective instruction, then press the [PAUSE] button.
The error will be cleared.
Error Message Cause Solution
COMMS ERROR
A parity error or framing error has
occurred during communication by
RS-232C.
Turn off the [POWER] button, then
back to on. Send data from the host
to the printer again. If the problem
recurs, please turn off the power and
contact TOSHIBA TEC service
representative.
The media is not loaded properly. Load the media properly.
The media is jammed in the printer. Remove the jammed media, and load
the media properly. Press the
[PAUSE] button.
The media is not fed properly. Load the media properly and press
the [PAUSE] button.
The reflective sensor does not
detect black marks .
Load the media properly.
PAPER JAM ****
The transmissive sensor does not
detect gaps between labels.
Load the media properly. If the
problem recurs, set a threshold again.
NO PAPER ****
The printer ran out of media. Load a new media roll and press the
[PAUSE] button.
COVER OPEN ****
The top cover is opened. Close the top cover.
HEAD ERROR
A part of the print head element is
broken.
Turn off the printer and contact
TOSHIBA TEC service representative
for replacement of the print head.
FLASH WRITE ERR.
A flash memory write error occurred. Turn off the [POWER] button, then
back to on. Send data from the host
to the printer again. If the problem
recurs, please turn off the power and
contact TOSHIBA TEC service
representative.
FORMAT ERROR
A flash memory format error
occurred.
Turn off the [POWER] button, then
back to on. Send data from the host
to the printer again. If the problem
recurs, please turn off the power and
contact TOSHIBA TEC service
representative.