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5. TROUBLESHOOTING
ENGLISH VERSION EO1-33036
5.1 Error Messages
E5- 1
5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
5.1 Error Messages
Error Messages Problems/Causes Solutions
HEAD OPEN
The Print Head Block is opened in
Online mode.
Close the Print Head Block.
HEAD OPEN ****
Feeding or printing has been attempted
with the Print Head Block open.
Close the Print Head Block. Then press
the
[RESTART]
key.
COMMS ERROR
A communication error has occurred. Make sure the interface cable is correctly
connected to the printer and the host, and
the host is turned on.
PAPER JAM ****
1.
The media is jammed in the media
path. The media is not fed smoothly.
2.
A wrong Media Sensor is selected for
the media being used.
3.
The Black Mark Sensor is not
correctly aligned with the Black
Mark on the media.
4.
Size of the loaded media is different
from the programmed size.
5.
The Feed Gap Sensor cannot
distinguish the print area from a label
gap.
1.
Remove the jammed media, and clean
the Platen. Then reload the media
correctly. Finally press the
[RESTART]
key.
2.
Turn the printer off and then on. Then
select the Media Sensor for the media
being used. Finally resend the print
job.
3.
Adjust the sensor position. Then press
the
[RESTART]
key.
4.
Replace the loaded media with one
that matches the programmed size
then press the
[RESTART]
key, or
turn the printer off and then on, select
a programmed size that matches the
loaded media. Finally resend the print
job.
5.
Refer to Section 5.4 to set the
threshold. If this does not solve the
problem, turn off the printer, and call a
TOSHIBA TEC authorised service
representative.
CUTTER ERROR ****
(Only when the cutter
module is installed on
the printer.)
The media is jammed in the cutter. Remove the jammed media. Then press
the
[RESTART]
key. If this does not
solve the problem, turn off the printer, and
call a TOSHIBA TEC authorised service
representative.
N
OTES:
•
If an error is not cleared by pressing the
[RESTART]
key, turn the printer off and then on.
•
After the printer is turned off, all print data in the printer is cleared.
•
“****”
indicates the number of unprinted media. Up to 9999 (in pieces).
WARNING!
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to
repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC servic
e
representative for assistance.