Filter
Top Products
HD DVD Assistance for Web-Enabled Network Content
Detailed Troubleshooting
If, while attempting to access the web-enabled network content
of a HD DVD disc, you encounter an error status code, please note
the specific code that is shown on the screen.
10 No Connection Could Be Made To Server
The HD DVD player detected that it cannot connect to the server.
In most cases this error occurs when the player is not connected to
the network - please check to make sure that the player is properly
connected to the network (e.g. via the Ethernet connection). Alter-
natively, it is recommended that you follow the setup instructions
for DHCP, DNC, and Proxy contained in the owner’s manual for the
player.
20 Timeout Occurred
The HD DVD player cannot detect if it can connect to the server.
Prior to sending an HTTP request to the server the player will
attempt to make a TCP connection to the server. If the player is
unable to establish a TCP connection a timeout may occur. Please
try the following to resolve the issue:
Make sure that the player is properly connected to the network
(e.g. via the Ethernet connection). The server may be temporarily
unavailable. Please wait a few minutes and try again.
30 Not Enough Space To Download File
The HD DVD player has detected that there is not enough space
available in the player’s persistent storage to store the requested
file. Please try the following to resolve the issue:
Try deleting some files from the player’s persistent storage to clear
up space and then try again.
40 Not Enough Space For Response
There is not enough space in the HD DVD player’s persistent
storage to complete the requested operation.
50 Not Permitted
It is not permitted to download the requested file(s) to the
location specified by the HD DVD disc. It is recommended that
you contact the disc producer for further assistance.
60 File To Send Not Found
The HD DVD disc has attempted to send a file to the server,
however, the specified file does not exist. It is recommended
that you contact the disc producer for further assistance.
401 – Authentication Error
This error typically will occur because the local area network (LAN)
the HD DVD player is connected to is blocking outbound HTTP
(port 80) or HTTPS (port 554) requests. Please confirm that both
HTTP (port 80) and HTTPS (port 554) are enabled – if you do not
know how to check this it is suggested you check the documenta-
tion that came with your network router, or contact your internet
service provider for assistance.
404 Not Found
The data the HD DVD player is trying to access might have been
removed, had its name changed, or is temporarily unavailable. Try
waiting a few minutes and then try again. If the problem persists it
is recommended that you contact the disc producer.
500 Internal Server Error
The server encountered an unexpected condition which pre-
vented it from fulfilling the request. The server may be temporarily
unavailable - try waiting a few minutes and then try again. If the
problem persists it is recommended that you contact the disc
producer.
502 Bad Gateway
The server, while acting as a gateway or proxy, received an invalid
response from the upstream server it accessed in attempting to
fulfill the request. Try waiting a few minutes and then try again. If
the problem persists it is recommended that you contact the disc
producer.
503 Service Unavailable
The server is currently unable to handle the request due to a
temporary overloading or maintenance of the server. Try waiting
a few minutes and then try again. If the problem persists it is
recommended that you contact the disc producer.
504 Gateway Timeout
The server, while acting as a gateway or proxy, did not receive a
timely response from the upstream server specified by the URI
or some other auxiliary server (e.g. DNS) it needed to access in
attempting to complete the request. Try waiting a few minutes
and then try again. If the problem persists it is recommended that
you contact the disc producer.
If the problem persists, it is recommended that you contact
Toshiba Customer Solutions (13 30 70).