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User’s Manual 8-20
Troubleshooting
Modem
This information is applicable to the models equipped with a built-in
modem.
Problem Procedure
Communication
software can’t initialize
modem
Make sure the computer's internal modem
settings are correct - please refer to the Phone
and Modem Options link within the Windows
Control Panel.
You can hear a dial
tone but can’t make a
call
If the call is going through a Private Branch
Exchange (PBX), take care to ensure that the
communication application's tone dial detection
feature is disabled.
You place a call, but a
connection can’t be
made
Make sure that the settings are correct within
your communication application.
After making a call you
can’t hear a ring
Ensure that the communication application's tone
or pule dialling selection feature is set correctly.
Communication is cut
off unexpectedly
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval - try
lengthening this time interval within your
communication application.
A CONNECT display is
quickly replaced by NO
CARRIER
Ensure that the communication application's
error control feature is set correctly.
Character display
becomes garbled
during a
communication
When transmitting data you should ensure that
the parity bit and stop bit settings correspond
with those of the remote computer - you should
check the flow control and communication
protocol settings within your communication
application.
You cannot receive an
incoming call
Ensure that the communication application's
rings before auto answer feature is set correctly.
If you are still unable to resolve the problem,
contact your reseller, dealer or service provider.