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8. TROUBLESHOOTING
8. Troubleshooting
8-1
EO1-12037
8. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by
yourself. Turn the power off, unplug the POS Terminal, then contact the nearest TOSHIBA
TEC service representative for assistance
Symptom Check Point Solution
The power does not turn
on.
• Is the power cord plugged in
correctly?
• Is the power supplied to the
AC outlet?
• Has the circuit breaker
blown?
• Plug in correctly.
• If it is not a power failure,
check for the power supply to
the AC outlet with another
electric appliance.
When the power is not
supplied, contact your nearest
power company.
• Check the circuit breaker.
The operator’s display is
hard to see
• Does the operator’s display
reflects sunlight or room light?
• Is the tilt angle adjusted
properly?
• Is the brightness adjusted
properly?
• Refer to Section 4
Adjustment and adjust the
display angle.
• Refer to Section 4
Adjustment and adjust the
brightness properly.
Magnetic card reader
does comply-not read the
data.
• Does the used card comply
with the standard?
• Was the card moved too fast
or too slowly?
• Is the card reading direction
correct?
• Use ISO Track 1,2,3
complying MCR.
• Move the card at the proper
speed. (10~150 cm/sec.)
• Insert the card so that the
magnetic strip faces the
scanning head.
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA
TEC representative.