Filter
Top Products
EO1-13027
7. Troubleshooting
7-1
7. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself.
Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC
representative for assistance.
Problem
Check Point
Solution
The power is not turned
on. (Power LED does
not light.)
• Is the power cord plugged
in correctly?
• Is power supplied to the
AC outlet?
• Has the circuit breaker
tripped?
• Plug it in correctly.
• If it is not a power failure,
check if the power is supplied
to the AC outlet with another
electric appliance. If not,
contact your nearest power
company.
• Check the circuit breaker.
Receipt paper is not
issued.
• Is the receipt roll loaded
properly?
• Does a paper jam error
occur?
• Refer to Section 5.3 and load
the receipt roll properly.
•
Refer to Section 6.2 and
remove the jammed paper,
and re-load the receipt roll.
No printing is performed
though the POWER LED
lights.
• Is the interface cable
connected correctly?
• Does the specification of
the interface cable meet
that of the POS terminal
or the printer?
• Connect the interface cable
correctly.
• Use a TOSHIBA TEC-
recommended interface cable
or an interface cable which
meets the specification of the
printer.
Issued receipt paper is
stained.
• Is the print head dirty?
• Refer to Section 6.1 and
clean the print head.
Irregular print/blurred
print
• Is the proper paper used?
• Is the paper dampened?
• Refer to Section 2.3 and use
the TOSHIBA TEC specified
paper.
• Do not use dampened paper
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC representative.