TP-Link N600 Network Router User Manual


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TP-LINK TECHNOLOGIES CO., LTD.
Technical Support
Web-based Quick Setup Wizard
6
7
You can rename your 2.4GHz wireless network and create
your own password in this page. The default wireless
name is TP-LINK_2.4GHz_XXXXXX; and the default
wireless password, the same as the PIN code, is printed on
the bottom label. Click Next to continue.
Enter the Username and Password provided by
your ISP and then click Next.
8
You can rename your 5GHz wireless network and
create your own password in this page. The default
wireless name is TP-LINK_5GHz_XXXXXX; and the
default wireless password, the same as the PIN code, is
printed on the bottom label. Click Next to continue.
9
Quick Setup has completed. Click Finish to make your
settings take eect.
4
Enter the VPI and VCI values given by your ISP and
then click Next.
5
Select the ADSL Connection Type given by your ISP
and then click Next. Here we use PPPoE as an example.
If you don’t have the VPI/VCI information, please
contact your ISP for this information.
If you don’t have the ADSL Connection Type
information, please contact your ISP for this
information.
For the advanced congurations, please log on to www.tp-link.com -> select your region -> search for the product -> User Guide can be
found under the “Download” tab on the product page.
( For Mac OS/Linux/Windows users who are unable to run the Resource CD )
Record your wireless information here:
2.4GHz SSID:
2.4GHz Security Password:
5GHz SSID:
5GHz Security Password:
Record this information here:
Username:
Password:
Please conrm all the parameters. Click Back to modify
them or click Save to save your settings.
10
Troubleshooting
Once the modem router is reset, the current settings will be lost and
you will need to reconfigure the modem router. We strongly suggest
you back up the current settings before resetting the modem router.
With the modem router powered on, use a pin to press and hold the
RESET
button on the rear panel for 8 to 10 seconds before releasing
it.
2) Check to see if you can log on to the web management page of
the modem router. The default IP address of the web management
page is 192.168.1.1.If you can, try the following steps. (If you are
unable to access the web management page , please refer to T3
and then try to access the Internet again after following those
steps.)
3) Consult your ISP and make sure all the VPI/VCI, Connection Type,
account username and password are correct. If they are not, please
repleace them with the correct settings and try again.
4) If you still cannot access the Internet, please restore your modem
router to its factory default settings and reconfigure your modem
router following the instructions in this QIG.
T1. How can I restore my modem router’s
conguration to its factory default settings?
Please refer to our Application Guides. They can be
found on the resource CD, or on the web.
1) CD Access: Open Resource CD and find the
folder named “Application Guide”. The guides
can be found inside this folder.
2) Web Access: http://www.tp-link.com/app/usb
For more details about Troubleshooting and
Technical Support contact information,
please log on to our Technical Support
website: http://www.tp-link.com/en/support
T3. What can I do if I cannot access 192.168.1.1?
For Mac OS X
Click the Apple icon on the upper left corner of the screen.
Go to “System Preferences -> Network”.
Select Airport on the left menu bar, and then click Advanced
for wireless conguration; or select Ethernet for wired
conguration.
In the Congure IPv4 box under TCP/IP, select Using DHCP.
Click Apply to save the settings.
T5. How can I congure the USB features?
T2. What can I do if I forget my password?
1) For default wireless password:
Please refer to the “Wireless Password/PIN” lableled on the
bottom of the modem router.
2) For the web management page password:
Reset the modem router first and then use the default user
name and password: admin/admin.
For Windows 7
Click “Start -> Control Panel -> Network and Internet -> View network
status -> Change adapter settings”.
Right-click Wireless Network Connection (or Local Area Connection),
and then click Properties.
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
Select Obtain an IP address automatically and Obtain DNS server
address automatically. Then click OK.
For Windows XP
Click “Start -> Control Panel -> Network and Internet Connections ->
Network Connections”.
Right-click Wireless Network Connection (or Local Area Connection),
and then click Properties.
Select Internet Protocol (TCP/IP), and then click Properties.
Select Obtain an IP address automatically and Obtain DNS server
address automatically. Then click OK.
For Windows 8
Move your mouse to the lower right corner and you will see Search icon
in the Popups.
Go to Apps, type Control Panel in the search box and press Enter.
Go to “Control Panel -> View network status and tasks -> Change
adapter settings”.
Right-click Ethernet and then select Properties.
Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an
IP address automatically, choose Obtain DNS server address
automatically and then click OK.
T4. What can I do if I cannot access the Internet?
1) Check your cables and make sure they are all plugged in securely, including
the telephone line, Ethernet cables and power adapter.
For all other technical support, please contact us by using the following details:
UK
Singapore
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of dierent
carriers, IDD.
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
Tel: +65 6284 0493
Fee: Depending on rate of dierent carriers.
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending
on the time of day. Mobile: 15p-40p/min,
depending on your mobile network.
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7days a week
Germany / Austria
USA / Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com(USA)
support.ca@tp-link.com(Canada)
Service time: 24hrs, 7days a week
Malaysia
Toll Free: 1300 88 875465
E-mail: support.my@tp-link.com
Service time: 24hrs, 7days a week
Russian Federation
Tel: 8 (499) 754 5560(Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00 (Moscow time)
*Except weekends and holidays in RF
Tel: (+62 ) 021 6386 1936
Fee: Depending on rate of dierent carriers.
E-mail: support.id@tp-link.com
Service time: Sunday to Friday, 09:00 to12:00,
13:00 to 18:00 *Except public holidays
Switzerland
Tel: +41 (0)848 800998 (German Service)
Fee: 4-8 Rp/min, depending on rate of dierent
time
E-mail: support.ch@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
Indonesia
Australia / New Zealand
Turkey
Tel: NZ 0800 87 5465(Toll Free)
AU 1300 87 5465(Depending on 1300 policy.)
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Tel: 0850 7244 488Turkish Service
Fee: Depending on rate of dierent carriers.
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00 , 7days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of dierent carriers.
E-mail: support.it@tp-link.com
Service time: Monday to Friday, 09:00 to
13:00; 14:00 to 18:00
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on
rate of dierent carriers
E-mail: support.ua@tp-link.com
Service time: Monday to Friday, 10:00 to 22:00
Toll Free: 0800 608 9799(Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Friday,
09:00 to 20:00; Saturday, 09:00 to 15:00
Brazil
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of dierent carriers.
E-mail: support.pl@tp-link.com
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
For more troubleshooting help, go to
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: support.fr@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
Tel :+49 1805 875465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: support.de@tp-link.com
Service Time: Monday to Friday, 09:00 to
12:30 and13:30 to 18:00. GMT+1 or GMT+2
( DST in Germany)
* Except bank holidays in Hesse
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