TP-Link TD-8817 Network Router User Manual


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Troubleshooting
Once the modem router is reset, the current settings will be lost and you will need
to reconfigure the modem router. We strongly suggest you back up the current
settings before resetting the modem router.
With the modem router powered on, use a pin to press and hold the RESET button on
the rear panel for 5 seconds before releasing it.
T1. How can I restore my modem router’s conguration to its
factory default settings?
1) Check your cables and make sure they are all plugged in securely, including
the telephone line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the modem
router. The default IP address of the web management page is 192.168.1.1.
If you can, try the following steps. (If you are unable to access the web
management page , please refer to T3 and then try to access the Internet
again after following those steps.)
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account
username and password are correct. If they are not, please repleace them
with the correct settings and try again.
4) If you still cannot access the Internet, please restore your modem router to
its factory default settings and reconfigure your modem router following
the instructions in this QIG.
5) Please feel free to contact our Technical Support if the problem still exists.
T4. What can I do if I cannot access the Internet?
Web-based Quick Setup Wizard
6
7
Enter the Username and Password provided by your ISP and
then click NEXT.
www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.
Technical Support
8
Click NEXT to save the current settings.
Quick Start has completed. Click CLOSE to make your
settings take eect.
Record this information here:
Username:
Password:
Select the appropriate Time Zone for your location from the
drop-down list, and then click NEXT.
5
Select the Connection Type given by your ISP and then click
NEXT. Here we use PPPoE/PPPoA as an example.
If you don’t have the ISP Connection Type
information, please contact your ISP for this
information.
For the advanced congurations, please log on to www.tp-link.com -> select your region -> search for the product -> User Guide
can be found under the “Download” tab on the product page.
T3. What can I do if I cannot access 192.168.1.1?
( For Mac OS/Linux/Windows users who are unable to run the Resource CD )
1)
Click the Apple icon on the upper left corner of the screen.
2) Go to “System Preferences -> Network”.
3) Select Ethernet on the left menu bar. In the Congure IPv4 box under
TCP/IP, select Using DHCP.
4) Click Apply to save the settings.
For all other technical support, please contact us by using the following details:
For more troubleshooting help, go to http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to
http://www.tp-link.com/en/support/download
2) Right-click
Local Area Connection, and then click Properties.
3)
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
4)
Select Obtain an IP address automatically and Obtain DNS server
address automatically. Then click OK.
2) Right-click Local Area Connection, and then click Properties.
3) Select Internet Protocol (TCP/IP), and then click Properties.
4) Select Obtain an IP address automatically and Obtain DNS server address
automatically. Then click OK.
For Windows 8
1) Move your mouse to the lower right corner, click the Search icon in the Popups.
2) Go to Apps, type Control Panel in the search box and press Enter.
3) Go to “Control Panel -> View network status and tasks > Change adapter
settings”.
4) Right-click Ethernet, select Properties. Then double-click Internet Protocol
Version 4 (TCP/IPv4).
5) Select Obtain an IP address automatically and Obtain DNS server address
automatically. Then click OK.
4
For Windows 7
1)
Click “Start -> Control Panel -> Network and Internet -> View network
status -> Change adapter settings”.
For Windows XP
1) Click “Start -> Control Panel -> Network and Internet Connections ->
Network Connections”.
T2. What can I do if I forget my password?
Reset the modem router first and then use the default user name and password:
admin/admin
.
For Mac OS X
For more details about Troubleshooting and Technical
Support contact information, please log on to our
Technical Support website:
http://www.tp-link.com/en/support
UK
Singapore
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of dierent carriers, IDD.
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
Tel: +65 6284 0493
Fee: Depending on rate of dierent carriers.
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on
the time of day. Mobile: 15p-40p/min,
depending on your mobile network.
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7days a week
Germany / Austria
Tel :+49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: support.de@tp-link.com
Service Time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 ( DST in Germany)
* Except bank holidays in Hesse
USA / Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com(USA)
support.ca@tp-link.com(Canada)
Service time: 24hrs, 7days a week
Malaysia
Toll Free: 1300 88 875 465
E-mail: support.my@tp-link.com
Service time: 24hrs, 7days a week
Russian Federation
Tel: 8 (499) 754 5560(Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: support.ru@tp-link.com
Service time: From 9:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
Tel: (+62 ) 021 6386 1936
Fee: Depending on rate of dierent carriers.
E-mail: support.id@tp-link.com
Service time: Sunday to Friday, 09:00 to12:00;
13:00 to18:00 *Except public holidays
Switzerland
Tel: +41 (0)848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of dierent time.
E-mail: support.ch@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
Indonesia
Australia / New Zealand
Turkey
Tel: NZ 0800 87 5465(Toll Free)
AU 1300 87 5465(Depending on 1300 policy.)
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Tel: 0850 72 444 88Turkish Service
Fee: Depending on rate of dierent carriers.
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00 , 7days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of dierent carriers.
E-mail: support.it@tp-link.com
Service time: Monday to Friday, 09:00 to 13:00;
14:00 to 18:00
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on rate
of dierent carriers.
E-mail: support.ua@tp-link.com
Service time: Monday to Friday, 10:00 to 22:00
Toll Free: 0800 608 9799(Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Friday,09:00 to 20:00;
Saturday, 09:00 to 15:00
Brazil
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of dierent carriers.
E-mail: support.pl@tp-link.com
Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or
GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: support.fr@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
ADSL
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