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Troubleshooting
If the LINE POWER indicator light (LCD screen on Digital models) does not illuminate when
the UPS is turned ON, try the following:
1
Make sure that the UPS is plugged into a live AC outlet.
2
If your UPS has a sliding ON/OFF switch, place it back in the OFF position, wait several
seconds, then place it in the ON position again.
3
If your UPS had an ON/OFF button, you must press it for at least one second to start the
UPS. (A beep should sound when the UPS starts.)
4
If the UPS still does not start, contact Tripp Lite Tech Support for assistance.
Storage & Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from the
UPS. Press and hold the ON/OFF/TEST switch for one second. Your UPS will be completely
turned off (deactivated), and will be ready for storage. If you plan on storing your UPS for an
extended period, fully recharge the UPS batteries every three months. Plug the UPS into a live AC
outlet, turn it on by pressing and holding the ON/OFF/TEST switch for one second, and allow the
batteries to recharge for 4 to 6 hours. If you leave your UPS batteries discharged for a long period
of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite.
For more information on service, visit www.tripplite.com/support. Before returning your product
for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.
tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit’s model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions will be emailed to you. Any damages (direct, indirect, special
or consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA
number on the outside of the package. If the product is within its warranty period, enclose
a copy of your sales receipt. Return the product for service using an insured carrier to the
address given to you when you request the RMA.
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