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Troubleshooting
Refer to the table below for solving minor installation and operation issues. If
any abnormal situations occur that are not listed in table below, please call
technical support at 1-888-222-5487 for further assistance.
Symptom
Possible Cause
Remedy
No LED display on
the front panel
Missing battery
Charge battery up to 12 hours
Battery defect
Call technical support for
service
The power cord is
disconnected
Ensure that power cord is
plugged in to outlet
Alarm buzzer
beeps
continuously
Overload of the UPS
Call technical support for
service
During a loss of
power, the backup
time is reduced.
Overload of the UPS
Call technical support for
service
Battery voltage is too low
Charge battery up to 12 hours
Improper operation of
battery
Call technical support for
service
Communication
lost between UPS
and computer
Software is not installed
properly
Check the software settings
Cable is not properly
connected
Check that USB cable is firmly
connected to the computer
* The internal batteries are not user-replaceable. Call technical support at
1-888-222-5487 for servicing information.