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Windows XP
1. Click Windows Start > Control Panel.
2. Click Phone and Modem Options and then click the Modems tab.
You should see U.S. Robotics 56K FAX EXT PnP and a COM port setting.
If you do not see a description of your modem, repeat the installation proce-
dure.
3. Highlight the description of your new modem, and click Properties.
4. Click the Diagnostics tab and then click the Query Modem button.
If you see a series of commands and responses from the modem, the installa-
tion was successful.
If you do not see a description of your modem the installation was not suc-
cessful; repeat the installation procedure.
Windows 2000
1. Click Windows Start > Settings > Control Panel.
2. Double-click the
Phone and Modem Options icon.
3. Click the Modems tab.
Make sure that U.S. Robotics 56K FAX EXT is selected. If you do not see a
description of your modem, repeat the installation procedure.
4. Click the Properties button.
5. Click the Diagnostics tab.
6. Click the Query Modem
button.
If you see a series of commands and responses from the modem, the installa-
tion was successful.
If you do not see a description of your modem the installation was not suc-
cessful; repeat the installation procedure.
Windows Me, 98, 95B
1. Click Windows Start > Settings > Control Panel.
2. Double-click the Modems icon.
In the Modems Properties screen, you should see U.S. Robotics 56K FAX
EXT. If you do not see a description of your modem, repeat the installation
procedure.
Click the Diagnostics tab. Make sure that the correct COM port (modem) is
selected.
3. Click the More Info button.
If you see a series of commands and responses from the modem, the installa-
tion was successful.
If you do not see a description of your modem the installation was not suc-
cessful; repeat the installation procedure.
Windows NT 4.0:
1. Click Windows Start > Programs > Accessories > HyperTerminal.
2. Click Cancel in the New Connection Wizard.
3. Click File > Properties and very that U.S. Robotics 56K FAX EXT
selected.
4. In the HyperTerminal window, type
AT and press ENTER.
If
AT is displayed in the HyperTerminal window as you type and OK is dis-
played after you press ENTER, the installation was successful.
If
AT is not displayed as you type and OK is not displayed after you press
ENTER, the installation was not successful; repeat the installation procedure.
My computer isn’t recognizing the modem.
Solution:
You may be using a COM port that is either already in use or not configured cor-
rectly. For the modem to work properly, it must be plugged into an enabled serial
port which is assigned to a free COM port. Most computers have two serial ports
assigned to COM 1 and COM 2 respectively.
Windows Vista:
1. Click Windows Start > Control Panel > Hardware and Sound.
2. Double-click Phone and Modem Options and click the Modems tab.
Look for a listed modem and check which COM port it is using. If a previous
modem is already using the available COM port, use another COM port or
uninstall the modem that was installed previously. See your previous modem’s
manual for uninstallation instructions.
3. Click Windows Start
> Control Panel > System and Maintenance >
Device Manager.
4. Look under Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or
red “A” over it, your COM ports may not be configured correctly or you may
be plugging your modem in to a disabled serial port. If this is the case, you
may need to contact your computer manufacturer for information on enabling
and correctly configuring your COM ports.
Windows XP
1. Click Windows Start > Control Panel.
2. Double-click Phone and Modem Options and click the Modems tab.
Look for a listed modem and check which COM port it is using. If a previous
modem is already using the available COM port, use another COM port or
uninstall the modem that was installed previously. See your previous modem’s
manual for uninstallation instructions.
3. Click Windows Start
> Control Panel.
4. Double-click System and select the Hardware tab.
5. Click the Device Manager button.
6. Look under Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or
red “A” over it, your COM ports may not be configured correctly or you may
be plugging your modem in to a disabled serial port. If this is the case, you
may need to contact your computer manufacturer for information on enabling
and correctly configuring your COM ports.
Windows 2000:
1. Click Windows Start > Settings > Control Panel.
2. Double-click Phone and Modem Options and click the Modems tab.
Look for a listed modem and check which COM port it is using. If a previous
modem is already using the available COM port, use another COM port or
uninstall the modem that was installed previously. See your previous modem’s
manual for uninstallation instructions.
3. Click Windows Start
> Settings > Control Panel.
4. Double-click System and select the Hardware tab.
5. Click the Device Manager button.
6. Look under Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or
red “A” over it, your COM ports may not be configured correctly or you may
be plugging your modem in to a disabled serial port. If this is the case, you
may need to contact your computer manufacturer for information on enabling
and correctly configuring your COM ports.
Windows Me, 98 and 95B:
1. Click Windows Start > Settings > Control Panel, and then double-click
Modems. If you have Windows Me and you do not see this icon, be sure to
select View All Control Panel Options.
2. Look for a listed modem and click the Diagnostics tab to find out which
COM port it is using.
If a previous modem is already using the available COM port, use another
COM port or uninstall the modem that was installed previously. See your pre-
vious modem’s manual for uninstallation instructions.
3. Click Windows Start > Settings > Control Panel.
4. Double-click System and select the Device Manager tab.
5. Expand Ports (COM and LPT).
If the COM port that your modem is using has yellow exclamation points or
red “A” over it, your COM ports may not be configured correctly or you may
be plugging your modem in to a disabled serial port. If this is the case, you
may need to contact your computer manufacturer for information on enabling
and correctly configuring your COM ports.
Windows NT 4.0:
1. Click Windows Start > Settings > Control Panel. Double-click Ports.
2. Make sure the port you are plugging the modem into appears in the list. If it
does not, the port needs to be added, and possibly enabled in the BIOS. Con-
sult your Windows NT 4.0 manual for information about adding ports. After
you add or enable the port, follow the instructions in this guide for your oper-
ating system.
My communications software does not recognize the modem.
Solution 1:
Your communications software may not function properly if any of the following are
true:
" More than one version of the software installed on your computer.
" You are using an older version of the software.
" More than one communication software package is installed on your computer.
USRobotics highly recommends using the communications software provided with
your modem on the USRobotics Installation CD-ROM.
Solution 2:
Your software’s COM port settings may be incorrect. In the setup section of your
software, ensure that the software’s port settings match those for the modem. For
instructions on adjusting the port settings in your software, refer to your communica-
tion software’s documentation.
Solution 3:
Make sure that your Windows Dial-Up Networking connection is using the correct
modem.
Windows Vista
1. Click Windows Start > Control Panel > Network and Internet > Network
and Sharing Center
> Manage network connections.
2. Right-click the description of the dial-up networking connection, and select
Properties.
3. Make sure that your new modem is selected.
Windows XP:
1. Click Windows Start > Control Panel, and double-click Network Connec-
tions.
2. Double-click the description of the dial-up networking connection, and select
Properties.
3. Make sure that your new modem is selected.
Windows 2000:
1. Click Windows Start > Settings > Network and Dial-up Connections.
2. Double-click the description of the dial-up networking connection, and select
Properties.
3. Make sure that your new modem is selected.
Windows Me, 98, 95B and NT 4.0:
1. Double-click My Computer.
2. Double-click Dial-Up Networking.
3. Right-click the connection you are trying to use, and select Properties.
4. Make sure that your new modem is selected.
My modem won’t dial out or doesn’t answer incoming calls.
Solution 1:
You may have a bad phone cord connection to the modem. Try connecting your
modem to your the telephone wall jack with another telephone cord.
Solution 2:
Your phone cord may be plugged in to the wrong jack. The phone cord should be
plugged into the jack on the modem and into the telephone wall jack.
Solution 3:
You may have devices between the modem and the phone jack. There should be no
line splitters, fax machines, or other devices between the modem and the telephone
wall jack.
Solution 4:
You may have plugged the modem’s phone cord in to a digital line. Contact the
department responsible for your phone system if you are unsure whether your phone
line is analogue or digital.
Solution 5:
If you phone system requires as access code to access and outside line, be sure to
include the code in the number that you are dialing.
Solution 6:
If your voice mail alters your dial tone when messages are waiting, restore the normal
dial tone by retrieving your messages before using the modem to dial out.
My modem sounds as if it is connecting to another modem, but the
connection fails.
Solution:
You may have a poor connection. Try placing the call again.
My modem isn’t achieving a 56K Internet connection.
Solution 1:
Contact your ISP to verify that the number you are dialing supports V.90/V.92
speeds.
Solution 2:
Contact your telephone company to verify that the telephone line for your modem
supports V.90/V.92 speeds.
Solution 3:
Line interference or the routing of the telephone call to your ISP may be causing a
slower connection speed. Try placing the call again.
Additional Information
For regulatory and warranty information, see the User Guide on the USRobotics
Installation CD-ROM.
For operation and configuration information, see the User Guide on the
USRobotics Installation CD-ROM. The User Guide contains detailed information
on the use and configuration of your modem.
For expanded troubleshooting and additional information:
1. See the User Guideon the USRobotics Installation CD-ROM.
2. Go to the Support section of the USRobotics Web site at
www.usr.com/support/
.
Many of the most common difficulties that customers experience have been
addressed in the FAQ and Troubleshooting Web pages for your modem. The
Support pages also contain information on the latest firmware and may contain
documentation updates.
Submit your technical support question using an online form, or contact the
USRobotics Technical Support Department.
Support
You can contact the USRobotics Technical Support Department. To receive assist-
ance, you need your serial number.
Model Number Serial Number
5686E
www.usr.com/emailsupport (888) 428-9450