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8. Dead Pixel Policy
Dead pixels on the TFT LCD panel are sometimes inevitable. ViewEra
guarantees that the monitor will be repaired or replaced if the number of
dead pixels on our monitor exceeds the acceptable level. The standard
acceptable level of dead Pixel is that the total of 5 dead pixels is acceptable.
9. Warranty & Customer Service
Warranty
The ViewEra V151 series TFT-LCD monitors are warranted for three years
for parts and one year for LCD panel from the date of purchase. ViewEra
warrants its products to be free from defects in material and workmanship
during the warranty period. For detail warranty information, please refer to
our website – http://www.viewera.com/warranty.htm
Customer Service
Contact your ViewEra retailer or ViewEra for after sale service.
You may contact ViewEra Customer Support as below:
1. By Mail: 328 Paseo Tesoro, Walnut, CA 91789
2. By Telephone: (909)595-3748
3. By Fax: (909)595-3526
4. By E-mail: support@viewera.com
The business hours are 9:00 am – 6:00 pm PST, Mon – Fri.