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HAVING TROUBLE?
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CONTACTING TECHNICAL SUPPORT
If you have a problem with your Wacom tablet, first check the tablet installation guide and Having Trouble?
to be sure the tablet is installed correctly. If you cannot find the answer in this manual, you may find
updated information about your problem in the Readme file located on the Wacom Tablet CD.
For information on accessing Wacom’s 24-hour automated online support and for a directory of Wacom
Technical Support numbers, see Who to Call
for your region.
LINKING TO THE WEB PAGE
Answers to frequently asked questions and troubleshooting tips can be found on the appropriate web site
for your area in Who to Call
.
PRE-CONTACT CHECKLIST
You might want to print a copy of this page for reference. When you call, you should be at your computer
with the following information available:
This manual.
Tablet serial and model number. (Look on the bottom of the tablet.)
Driver version number. (See the Wacom Tablet CD or Wacom control panel Diagnostics
dialog box.)
The make and model of your computer, and operating system version.
A list of peripheral devices attached to your computer.
The exact wording of any error message that appeared on your screen.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.