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Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wdc.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
WD Guardian™ Services premium Technical Support and Extended Warranty services are also
available for Small Business Customers. Contact WD Technical support at http://support.wdc.com
for information about this extra level of support and how to obtain it.
Your product includes 30 days of free telephone support during the 3-year standard limited warranty
period. This 30-day period starts on the date of your first telephone contact with WD Technical
Support. Email support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to register
your product on the Registration page on the user interface or online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
• Downloads - Download drivers, software, and updates for your WD product.
• Registration - Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and
Data Recovery Information.
• Knowledge Base - Enter keyword, phrase, answer ID, or PID.
• Installation - Get manuals, installation guides, and documentation for your WD product.
• WD Community - Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
product on the user interface of the product software or online at http://register.wdc.com.
North America Europe (toll free)*
00 800 211 02110
English
855.556.5117
Spanish
855.556.5117
Europe
+31 880062100
Middle East
+31 880062100
Mexico
001 8002754932 Isreal 014 800 211 02110
Africa
+31 880062100
South Africa 00 800 211 02110
South America Asia Pacific
Chile 1230 020 5871 Australia +1 800 42 9861
Venezuela 0800 100 2855 China + 00 800 211 02110
Peru 0800-54003 Hong Kong +001 800 6008 6008
Uruguay 000 413 598 3787 India +1 800 200 5789
Argentina 0800 4440839 Indonesia + 803 852 9439
Brazil 0021 0800 211 02110 Japan 001 800 211 02110 / 0033 800 211
02110 / 0061 800 211 02110
Columbia 009 800 211 02110 Korea 001 800 211 02110 / 002 800 211
02110
Malaysia +00 800 211 02110
Philippines 00 800 211 02110
Singapore + 00 800 211 02110
Taiwan + 00 800 211 02110
Thailand + 001 800 211 02110
* Toll free number available in the following countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Luxemburg, Netherl ands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom.