Filter
Top Products
B-2
Warranty
What does this warranty cover? This Limited Warranty is
provided by Xantrex Technology, Inc. ("Xantrex") and covers
defects in workmanship and materials in your XPower Powerpack
400 Plus and XPower Powerpack 400R. This warranty lasts for a
Warranty Period of 6 months from the date of purchase at point of
sale to you, the original end user customer.
What will Xantrex do? Xantrex will, at its option, repair or
replace the defective product free of charge, provided that you
notify Xantrex of the product defect within the Warranty Period,
and provided that Xantrex through inspection establishes the
existence of such a defect and that it is covered by this Limited
Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in
performing warranty repair and building replacement products.
Xantrex reserves the right to use parts or products of original or
improved design in the repair or replacement. If Xantrex repairs or
replaces a product, its warranty continues for the remaining portion
of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced
products and all parts removed from repaired products become the
property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product,
and return shipment to the customer via a Xantrex-selected non-
expedited surface freight within the contiguous United States and
Canada. Alaska and Hawaii are excluded. Contact Xantrex
Customer Service for details on freight policy for return shipments
outside of the contiguous United States and Canada.
How do you get service? If your product requires
troubleshooting or warranty service, contact your merchant. If you
are unable to contact your merchant, or the merchant is unable to
provide service, contact Xantrex directly at:
Phone:1-800-394-0440 (toll free)
1-360-925-5097 (direct)
Fax:1-360-925-5143 (direct)
Email:CustomerService@xantrex.com
Direct returns may be performed according to the Xantrex Return
Material Authorization Policy described in your product manual.
For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to
see if your product can be repaired at one of these facilities.