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©2002 Xantrex Technology Inc. All Rights Reserved
P/N 973-0019-01-02 Rev A 06/2002
13
Limited Warranty (continued)
How do you get service?
If your product requires troubleshooting or warranty
service, contact your merchant. If you are unable to
contact your merchant, or the merchant is unable to
provide service, contact Xantrex directly at:
Phone: 360.435.8826
Fax: 360.474.0616
Email: Tracewarranty@xantrex.com
Direct returns may be performed according to the
Xantrex Return Material Authorization Policy described
in your product manual. For some products, Xantrex
maintains a network of regional Authorized Service
Centers. Call Xantrex or check our website to see if your
product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must
accompany the product and the product must not have
been disassembled or modified without prior written
authorization by Xantrex.
Proof of purchase may be in any one of the following
forms:
• the dated purchase receipt from the original purchase
of the product at point of sale to the end user, or
• the dated dealer invoice or purchase receipt showing
original equipment manufacturer (OEM) status, or
• the dated invoice or purchase receipt showing the
product exchanged under warranty.