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Troubleshooting
• The ink level percentages are only estimates. One of the things to check if you are
having image defects such as banding or voids is that there is ink in each of the cartridges.
• To check Ink status use the up “menu” button > select “ink Status”, this menu will show
percentages and can also be used to check presence of ink cartridges.
• If the printer GFI power cord “trips” (turns off the power going to the printer), turn off
the power switch on the printer (button must be in up position). Press the reset button on
the GFI (it may require several resets) and then turn the printer power switch back on.
• When printing large solid area coverage prints if vertical patterning is seen try reducing
the A,B,C heater temperatures by 5 C.
Error code listing – Call for Service
Control board errors
E001, E002, E007, E016 – Power machine off & on several times if error will not clear –
Call Service
Mechanical errors
E065 - E082 – If caused by media jam, clear media and power off and on printer. If error
will not clear – Call Service
Power and heater errors
E100 – E129 – Call Service