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18 Xerox WorkCentre 7525 / 7530 / 7535 / 7545 / 7556 Evaluator Guide
Unrivaled service and support
Behind every Xerox product is a large network
of customer support that’s unrivaled in the
industry and available when you need it. Xerox
service professionals use leading-edge technolo-
gies to keep you up and running. They’re even
linked to the engineers who designed your prod-
uct, so you can be condent when you choose
Xerox. And genuine Xerox supplies are always
readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every WorkCentre device that
has been continuously maintained by Xerox or
its authorized representatives under a Xerox
express warranty or Xerox Maintenance agree-
ment. You decide when you’re satised.
Xerox Office Services Support
Asset management services
• Asset Optimization and Tracking — Process
and tools to optimize an enterprise’s ofce
output infrastructure and reduce hard costs
• Break-Fix Management — Single point of
ownership and management for break-x
service of all brands of ofce output devices,
regardless of manufacturer
• Supplies Management — Process and tools to
procure, monitor and replenish all document-
related supplies proactively
Imaging and output management services
• Output Management — Single point of
management of ofce output from all output
devices, regardless of manufacturer
• Image Capture and Workow — Cost-
efcient solutions for capturing, managing,
retrieving and distributing information into
digital repositories
Support services
• Technology Procurement and Deployment —
A creative and flexible end-to-end print/com-
puter product acquisition solution that uses a
single-point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services — A broad range of enter-
prise services, managed through a centralized
single point of contact and delivered through
either an on-site or off-site model
• End User Services — Microsoft software
implementation, IT project consulting, and
customer education
Access managed services
• Student and Library Patron Access — Custom
designed and implemented customer-man-
aged solutions
Additional Information Sources
WorkCentre 7525 / 7530 / 7535 / 7545 /
7556 front panel:
• The front panel offers tools and information
pages to help with machine setup, feature
selections, operational problems, media feed
and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
On the Web:
Visit www.xerox.com/office for:
• Product, supplies, and support information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the
same troubleshooting Knowledge Base used by
Xerox Customer Support staff to provide the
latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Section 2: Congurations, Specications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources