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White horizontal lines and streaks of the
wrong color appear on the printed pages
Cause Suggested Solution
An ink cartridge is empty. Replace the ink cartridge. Click
the Change button on
Maintenance property page, and
then follow the instructions on
the Quick Reference Guide for
replacing the ink cartridge.
An ink cartridge is clogged or
defective, or the print head needs
to be cleaned.
Click the Cartridge Clean button
in the Maintenance property
page.
After cleaning the ink cartridge,
run a test print by clicking the
Test button in the Maintenance
Property page. If lines and
streaks still appear, repeat the
above process five more times. If
the problem continues, call the
Xerox Customer Support Center.
The printer is connected to a
power strip.
The printer requires a small
amount of power to maintain the
print head. Either keep the
power strip turned on at all times
or connect the printer to a wall
outlet.
The printer is overheated. Open the printer cover. Wait one
hour for the printer to cool.
The print cartridge remains in
the storage box for long periods
between use.
To properly maintain the stored
cartridge, remove it from the
storage box monthly, and use the
cartridge to print a few pages
before returning it to the box.