Filter
Top Products
NPS/IPS Extension Operations Guide 4-1
4. Problem solving
This chapter describes how to solve some specific problems that
may occur when you are using switching from one mode to
another.
Mode switching problems
Use the following information if you experience problems when
switching print modes.
Information to have when calling for service
In the United States, if you are unable to correct the problem, call
the following number:
1-800-822-2979
For customers outside the United States, call your local service
representative. A model-specific phone number is attached to
your printer at installation time.
Before you call, make note of the following:
• Status code numbers and messages that appear on the
controller screen and the printer console
• Indicator lights that are lit
Table 4-1. Mode switching problems
Condition Possible causes Corrective actions
Does not boot from
EPS to NPS/IPS print
mode.
External rigid disk drive is not
powered ON (LED on the right front
of the external disk drive is not
illuminated).
SCSI cable between external rigid
disk drive and processor is not
properly connected.
Ensure that the drive is plugged into
the power strip at the rear of the
controller stand.
Ensure that the SCSI cable is
connected to the single-ended SCSI
connector on the rear of the
processor unit.