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Troubleshooting
Miscellaneous Printer Problems
1/7/10 Xi4™/RXi4™ User Guide P1009874-002
Miscellaneous Printer Problems
Table 17 identifies miscellaneous problems with the printer, the possible causes, and the
recommended solutions.
Table 17 • Miscellaneous Printer Problems
Problem Possible Cause Recommended Solution
The LCD displays a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. Press SETUP/EXIT to enter configuration
mode.
2. Press MINUS (-).
The printer displays the
LANGUAGE
parameter in the current language. Even if
you cannot recognize the characters
displayed, you can still scroll to another
language.
3. Press PLUS (+) or MINUS (-) to scroll
through the choices until you find a language
that you can read.
4. Press SETUP/EXIT.
The LCD displays
SAVE CHANGES in the
original language.
5. Press NEXT/SAVE to exit configuration
mode and save the changes (if the language
does not change, you may need to scroll to a
different save option by pressing
PLUS (+)
or
MINUS (-) in the previous step).
6. Repeat this process, if necessary, until you
reach the desired language.
The LCD is missing
characters or parts of
characters
The LCD may need replacing. Call a service technician.
Changes in
parameter settings
did not take effect
Parameters are set incorrectly.
1. Set parameters and save permanently.
2. Turn the printer off (O) and then on (I).
A firmware command turned
off the ability to change the
parameter.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
A firmware command changed
the parameter back to the
previous setting.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
If the problem continues, there
may be a problem with the
main logic board.
Call a service technician.