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Appendix D. Troubleshooting 53
Appendix D
Troubleshooting
The following are some problems you may experience and some
possible solutions to remedy the situation.
Problem
My X4’s DSL light is steady on, but I cannot connect to the
Internet.
Solution
First, perform a power cycle on your computer and the X4. Take
the following steps in the order given:
1 Turn off the computer.
2 Turn off your X4 and wait a few seconds.
3 Turn the X4 back on.
4 Turn on the computer.
If that doesn't work, check these items:
• Ensure that you are using the correct VPI, VCI and
Encapsulation settings.
• If your Encapsulation begins with PPP, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the username and password you used to log
into the Zoom Configuration Manager on page
12.)
¾ If you had the modem automatically configure its settings,
open the Basic Setup page, ensure that MANUAL is
selected, then select 7 from the Virtual Circuit
drop-down list. When the screen changes to show the
automatic configuration settings, select MANUAL again,
then enter the correct Username and Password in the
boxes provided. Click Save Changes and Write Settings
to Flash.