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9
• Ping the NBG-415N from a LAN computer.
• Make sure your computer Ethernet card is installed
and functioning properly.
3 I cannot ping any computer on the LAN.
• If the LAN LEDs are off, check the cable connections
between the NBG-415N and your LAN computers.
• Verify that the IP address and subnet mask of the
NBG-415N and the LAN computers are in the same IP
address range.
4 I cannot access the Internet.
• Check the NBG-415N’s connection to the broadband
modem.
• Turn off and on to restart both the broadband modem
and the NBG-415N. If you are using a cable modem,
you must first turn off your cable modem and wait for
about two to three minutes before you connect the
cable modem to the NBG-415N.
• The WAN IP is provided after the ISP verifies the MAC
address, host name or user ID. Find out the verification
method used by your ISP and configure the corre-
sponding fields in the Internet wizard screens or the
advanced WAN screen.