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P-2002 Series User’s Guide
96 Chapter 12 Troubleshooting
12.3 Problems with the LAN Interface
12.4 Problems with Internet Access
Table 35 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige from the
LAN.
If the LAN or PC LED is off, see Table 34 on page 95.
Make sure that the IP address and the subnet mask of the Prestige and your
computer(s) are on the same subnet.
I cannot ping any
computer on the
LAN.
If the LAN and PC LEDs are both off, see Table 34 on page 95.
Make sure that the IP address and the subnet mask of the Prestige and the
computers are on the same subnet.
The Prestige cannot
get an IP address
from the ISP.
The ISP provides the IP address after authenticating you. Authentication may be
through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Verify your Ethernet settings, see
Chapter 4 on page 41.
Table 36 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
Verify your Ethernet settings, see Chapter 4 on page 41.
Make sure you entered the correct user name and password.
Internet
connection
disconnects.
Contact your ISP.