194 8E6 TECHNOLOGIES, ENTERPRISE REPORTER 3.0 USER’S GUIDE
TECHNICAL SUPPORT / PRODUCT WARRANTIES SECTION
E-Mail
For non-emergency assistance, e-mail us at
support@8e6technologies.com
Address
8e6 Technologies
828 W. Taft Avenue
Orange, CA 92865
Support Procedures
When you contact our technical support department:
• You will be greeted by a technical professional who will
request the details of the problem and attempt to resolve
the issue directly.
• If your issue needs to be escalated, you will be given a
ticket number for reference, and a senior-level technician
will contact you to resolve the issue.
• If your issue requires immediate attention, such as your
network traffic being affected or all blocked sites being
passed, you will be contacted by a senior-level technician
within one hour.
• Your trouble ticket will not be closed until your permission is
confirmed.
