A&D Medical (Toll-Free): 1-888-726-9966 | Page E-7
Before Requesting Service
Problem Recommended Action
Nothing appears on
the display, even when
knocking the scale or
pressing the switches.
• Reinstall the batteries with negative
and positive terminals matching those
indicated on the battery compartment.
• Replace all batteries with new ones.
E-0 or E- s displayed.
• Is anything touching the scale?
• Is there anything under the scale?
• Remove and reinstall the batteries. Use
new ones.
888.8 is displayed and the
scale is turned off.
There is a large difference
between actual weight
and measured weight
• Place the scale on a solid, firm, and
level surface.
• Did you allow the scale to zero before
applying weight?
• Is there anything under the scale?
ActiLink/computer software
is not receiving new
measurements
• Is your computer on and your ActiLink
plugged in?
• Move the scale closer to the ActiLink
with a clear line-of-sight and take a
measurement.
• Replace all batteries with new ones.
H is displayed
The 330lb (150kg) weight capacity has
been exceeded. Please reduce weight
and re-weigh.
L is displayed
Re-weigh and wait until weight is
displayed on the screen and/or a final
beep is heard.
Note: If the actions described above do not solve the problem, please
contact A&D Medical. Do not attempt to open or repair this product, as any
attempt to do so will make your warranty invalid.
Maintaining the Scale
• Clean the scale with a soft dry cloth.
• Never use water, detergent, alcohol, benzene, thinner or other harsh
chemicals to clean the scale.
• Remove the batteries if the scale is not going to be used for a long
time.
