Troubleshooting
127
NetLinx Integrated Controllers
Troubleshooting Information (Cont.)
Symptom Solution
During the firmware upgrade
process, NetLinx Studio failed to
install the last component.
This occurs when initially upgrading the on-board Master from a
previous firmware (build 117 or lower), to the new Web Security
firmware (build 130 or higher).
• Only upon the initial installation of the new build there will be a failure
of the last component to successfully download. This is part of the
initial update procedure and will not occur during uploads of later
firmware.
• After the last components fails to install, click Close and reboot the
on-board Master by selecting Tools > Reboot the Master
Controller > Continue to continue the process.
• After the last components fails to install, click Close and reboot the
Master by selecting Tools > Reboot the Master Controller > Continue
to begin the process.
• Refer to the Upgrading the On-board Master Firmware via an
IP section on page 46 for detailed procedures.
