WHAT WILL APPLE DO IN THE EVENT THE
WARRANTY IS BREACHED? If during the Warranty
Period you submit a valid claim to Apple or an
AASP, Apple will, at its option, (i) repair the Apple
Product using new or previously used parts that are
equivalent to new in performance and reliability, (ii)
replace the Apple Product with a product that is at
least functionally equivalent to the Apple Product
and is formed from new and/or previously used
parts that are equivalent to new in performance and
reliability, or (iii) exchange the Apple Product for a
refund of your purchase price.
Apple may request that you replace certain user-
installable parts or products. A replacement part
or product, including a user-installable part that
has been installed in accordance with instructions
provided by Apple, assumes the remaining warranty
of the Apple Product or ninety (90) days from the
date of replacement or repair, whichever provides
longer coverage for you. When a product or part
is replaced or a refund provided, any replacement
item becomes your property and the replaced or
refunded item becomes Apple’s property.
HOW TO OBTAIN WARRANTY SERVICE Please access
and review the online help resources described
below before seeking warranty service. If the Apple
Product is still not functioning properly after making
use of these resources, please contact an Apple
representative or, if applicable, an Apple owned retail
store (“Apple Retail”) or AASP, using the information
provided below. An Apple representative or AASP
will help determine whether your Apple Product
requires service and, if it does, will inform you how
Apple will provide it. When contacting Apple via
telephone, other charges may apply depending on
your location.
Online information with details on obtaining
warranty service is provided below.
WARRANTY SERVICE OPTIONS Apple will provide
warranty service through one or more of the
following options:
(i) Carry-in service. You may return your Apple
Product to an Apple Retail or AASP location oering
carry-in service. Service will be performed at the
location, or Apple Retail or an AASP may send your
Apple Product to an Apple Repair Service (“ARS”)
location to be serviced. Once you are notied that
service is complete, you will promptly retrieve
the Apple Product from the Apple Retail or AASP
location, or the Apple Product will be sent directly
to your location from the ARS location.
(ii) Mail-in service. If Apple determines that your
Apple Product is eligible for mail-in service, Apple
will send you prepaid waybills and if applicable,
packaging material, so that you may ship your
Apple Product to an ARS or AASP location in
accordance with Apple’s instructions. Once service
is complete, the ARS or AASP location will return the
Apple Product to you. Apple will pay for shipping
to and from your location if all instructions are
followed.
(iii) Do-it-yourself (DIY) parts service. DIY parts
service allows you to service your own Apple
Product. If DIY parts service is available in the
circumstances, the following process will apply.
(a) Service where Apple requires return of the
replaced product or part. Apple may require
a credit card authorization as security for the
retail price of the replacement product or part
and applicable shipping costs. If you are unable
to provide credit card authorization, DIY parts
service may not be available to you and Apple will
oer alternative arrangements for service. Apple
will ship a replacement product or part to you
with installation instructions, if applicable, and
any requirements for the return of the replaced
product or part. If you follow the instructions,
Apple will cancel the credit card authorization, so
you will not be charged for the product or part and
shipping to and from your location. If you fail to
return the replaced product or part as instructed or
return a replaced product or part that is ineligible
for service, Apple will charge your credit card for
the authorized amount.
(b) Service where Apple does not require return
of the replaced product or part. Apple will ship
you free of charge a replacement product or part
accompanied by instructions on installation, if
applicable, and any requirements for the disposal
of the replaced product or part.
(c) Apple is not responsible for any labor costs
you incur relating to DIY parts service. Should you
require further assistance, contact Apple at the
telephone number listed below.
Apple reserves the right to change the method
by which Apple may provide warranty service to
you, and your Apple Product’s eligibility to receive
a particular method of service. Service will be
limited to the options available in the country
where service is requested. Service options, parts
availability and response times may vary according
to country. You may be responsible for shipping and
handling charges if the Apple Product cannot be
serviced in the country it is in. If you seek service
in a country that is not the original country of
purchase, you will comply with all applicable import
and export laws and regulations and be responsible
for all custom duties, V.A.T. and other associated
taxes and charges. Where international service is
available, Apple may repair or replace products
and parts with comparable products and parts that
comply with local standards.
