Troubleshooting
Problem Resolution
I cannot find the
CN-6000 on the network.
Check with your system administrator.
The Windows Client will
not run.
The Windows Client requires DirectX. Either you don’t have
DirectX installed, or another program is using it. Either
install DirectX, or close the program that is already using it.
The CN-6000 doesn’t
complete the login.
The CN-6000’s default setting is to use port 9000 and port
9001. This situation can occur if there is a firewall blocking
these ports. Have the administrator change the port
settings.
The mouse doesn’t work
properly in the login
dialog box.
In the login window the mouse is set to the local computer
setting. After logging in the mouse will work properly.
Remote mouse pointer
is out of step.
1. Use the AutoSync feature (see Video Adjustment,
p. 38), to synch the local and remote monitors.
2. Use the Adjust Mouse feature (see Mouse
Movement, p. 36) to bring them back in step.
Part of remote window
is off my monitor.
Use the AutoSync feature (see Video Adjustment, p. 38), to
synch the local and remote monitors.
Ctl+Alt+Del brings up
the Close Program
dialog box on my local
machine instead of on
the remote machine.
Pressing Ctl+Alt+Del closes the Windows Client and brings
up the Close Program dialog box on the local machine. In
order to bring up the Close Program dialog on the remote
machine, you must press Ctl+F12+Del. See the Substitute
Alt Key discussion on p. 34 for more details.
2003-11-03
The Windows Client
41
