Chapter 13 Troubleshooting 13-19
Troubleshooting
Copying Problems
■ The MultiPASS will not make a copy.
One or more BJ tanks in the installed BJ cartridge may be empty.
• Check for an error message in the LCD (1 p. 13-5) and replace if necessary.
(1 p. 12-18)
You may be trying to make copies with the incorrect BJ cartridge installed in the
MultiPASS.
• The MultiPASS cannot make copies in colour while the Black BJ cartridge is installed.
Replace the BJ cartridge with the Colour BJ cartridge. (1 p. 12-12)
• If you have disabled the PHOTO INK PRINT setting (1 p. 14-8), you will be unable to
make black & white copies with the Photo BJ cartridge. Replace the Photo BJ
cartridge with the Colour or Black BJ cartridge. Alternatively, enable the PHOTO INK
PRINT setting. (1 p. 14-8)
The document may not have been loaded correctly into the ADF.
• Remove the document, stack it if necessary, and load it into the ADF correctly.
(1 p. 4-4)
• Check that the document feed lever is set for the type of document you are copying.
(1 p. 4-2)
• Make sure the operation panel is closed.
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)
The MultiPASS may not be operating properly.
• Print the nozzle check pattern. (1 p. 12-10)
■ MEMORY FULL appears in the LCD when making multiple copies.
The MultiPASS’ memory is full.
• Print or delete any documents stored in memory (1 pp. 7-17, 7-19, 8-11, 8-13) to free
up space in the MultiPASS’ memory, then start again.
The document you are copying may have too many graphics.
• If multiple pages are being copied, separate the pages into smaller stacks. If not,
make the desired number of copies one at a time as needed.
n
For additional troubleshooting, 1 Print Quality Problems, p. 13-20.
