Troubleshooting
3311
Try ThisProblem Possible Cause
Printed
output is
faded/colors
are incorrect
(continued)
Print Mode is
improperly set
MM
AACC
OOSS
In the Print dialog box, select the appropriate
PPrriinntt MMooddee
setting.
Incorrect media
type
WW
IINNDDOOWWSS
On the
MMaaiinn
tab of the S300 Properties window, confirm that
the
MMeeddiiaa TTyyppee
selected matches the paper loaded.
MM
AACC
OOSS
In the
PPrriinntt
dialog box, confirm that the
MMeeddiiaa TTyyppee
selected
matches the paper loaded.
Print Quality is
improperly set
WW
IINNDDOOWWSS
On the
MMaaiinn
tab of the S300 Properties window, select the
appropriate Print Quality setting:
HHiigghh
,
SSttaannddaarrdd
,
DDrraafftt
or
CCuussttoomm
.
MM
AACC
OOSS
In the
PPrriinntt
dialog box, select the
MMaannuuaall
icon, then click the
DDeettaaiillss
button. In the Detailed Setting window, slide the
PPrriinntt
QQuuaalliittyy
bar to select your preferred output quality.
Media not loaded
print side up
Check that your media is placed in the printer facing in the correct
direction. See “Loading Paper and Other Media” on page 4.
Low ink One or both ink tanks may be low. See “Monitoring Ink Levels” on
page 19.
Ink tanks are not
seated properly
Check that the ink tanks are firmly seated in the printhead, and
reseat them if necessary. See “Replacing Ink Tanks” on page 21.
Printhead needs
to be aligned
Perform printhead alignment. See "Aligning the Printhead" on
page 25.
1. Turn the printer off to clear the printer buffer.
2. Cancel the print job from the computer. See “Cancelling a Print
Job” on page 7.
3. Turn the printer on again.
Meaningless
characters
printed
Corrupted print
instructions are
stored in the
printer buffer
Printer/computer
not securely
connected
Ensure the printer is securely connected to the computer by
reconnecting the printer cable to the computer port.
S300 Chapter 04.qxd 5/12/01 1:40 PM Page 31
