B-300/B-500DN User’s Guide
Troubleshooting 135
❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper
loaded in the printer.
& See “Selecting the Correct Paper Type” on page 30.
Incorrect or missing colors
New :Depends on model match with printer driverUI
❏ For Windows, clear the Grayscale setting in the Advanced window in your printer driver. See
the printer driver online help for details.
❏ Adjust the color settings in your application or in your printer driver settings.
For Windows, check the Advanced window. See the online help for details.
❏ Run the Head Cleaning utility.
& See “Cleaning the Print Head” on page 109.
❏ Check the ink cartridge status.
& See “Checking the ink cartridge status” on page 94.
If the graphic displays the ink is low or expended, replace the appropriate ink cartridge.
& See “Replacing an ink cartridge” on page 98.
❏ If your paper runs out, replace it as soon as possible. If the printer is left without paper for a
long period of time, the colors of your next print job may be incorrect.
Blurry or smeared printout
New :Match with printer driver U I2007/07/26 09:45:03We unlocked this section for modification request.
❏ Use only paper recommended by Epson.
& See “Paper, Consumables, and Option” on page 156.
❏ Make sure the printer is on a flat, stable surface that extends beyond the base in all directions.
The printer will not operate properly if it is tilted.
❏ Make sure your paper is not damaged, dirty, or too old.
❏ Make sure your paper is dry and the printable side is facing up in the rear sheet feeder and
facing down in the front paper cassette.
❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite
direction.
❏ Make sure the paper type selected in the printer driver is appropriate for the type of paper
loaded in the printer.
& See “Selecting the Correct Paper Type” on page 30.
❏ Remove each sheet from the output tray as it is printed.
