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Before you call for service…
Troubleshooting Tips
Problem Possible Causes What To Do
2WKHUWDVWHDQGRURGRU High quality product water 7KLVLVQRUPDO
may have a different taste
than what you’re used to.
Low water usage. &RPSOHWHO\GUDLQV\VWHPDQGDOORZWRUHILOO
Contamination in product 8VHVDQLWL]LQJSURFHGXUHV
water storage.
Prefilter and postfilter
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need to be changed.
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Water leaking from Drain side of faucet air gap ,QVSHFWDQGHOLPLQDWHUHVWULFWLRQRUSOXJ,WLVLPSRUWDQW
faucet air gap hole (3/8” tubing) plugged, that there are no dips, loops or low spots in the drain line
restricted or incorrectly from the faucet air gap to the drain pipe. Refer to
connected to the drain. Installation Instructions for proper drain connection.
If drain line adapter was used as the drain point,
periodic inspection/cleaning is recommended.
System makes product This is normal. :DWHUIORZUDWHZLOOEHORZHUWKDQ\RXUUHJXODUIDXFHW
water slowly
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Water supply to the Reverse ,QFUHDVHZDWHUSUHVVXUHSUHFRQGLWLRQWKHZDWHUHWF
Osmosis system not within as needed to conform before doing maintenance on
specifications. the Reverse Osmosis system.
Prefilter cartridge plugged 5HSODFHWKHSUHILOWHU
If rate does not increase,
replace
with sediments.
the
postfilter.
Reverse Osmosis membrane 5HSODFH5HYHUVH2VPRVLVPHPEUDQHFDUWULGJHIORZ
plugged with sediments.
control and battery in the faucet base.
No Water Water supply valve 7XUQZDWHUVXSSO\YDOYHRQ6HHGLDJUDPRQSDJH
not turned on.
After filter change, ,WWDNHV²KRXUVIRU52V\VWHPWRSURYLGHHQRXJK
tank is empty. water to fill the tank.
Leaks at fittings Improperly installed. 5HLQVWDOO6HH,QVWDOODWLRQ,QVWUXFWLRQV
Sounds you may hear Sink drain, drain water 7KLVLVQRUPDO
from system.
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such as a basement drain. See pages 16 and 17
for alternative drain configurations.
)DXFHWDLUJDS³GUDLQZDWHU ,QVWDOODSUHVVXUHUHJXODWRULQWKHKRXVHZDWHUVXSSO\
flowing through the faucet system to reduce the pressure below 80 psi.
air gap. This may be associated
$QDOWHUQDWLYHIORZUHVWULFWRUIRUKLJKSUHVVXUH
with high pressure water supply,
installations is available from GE (see item #31 on the
generally 80 psi or greater.
parts list, page 26). Contact GE Parts and ask for Flow
Restrictor, High Pressure, Part Number WS15X10049.
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