26 Chapter 1 Troubleshooting control panel messages EN
13.XX Jam
alternates with
CHECK MIDDLE FRONT DOORS
Media is jammed in the transfer belt area or media is not picking.
1 Open the ITB drawer and remove any jammed media.
2 Check for media between the transfer roller and the fusing
assembly.
13.XX Jam
alternates with
CHECK FRONT DUPLEX DRAWER
Media is jammed in the front duplexing area.
l Open the duplex drawer and remove any jammed media.
13.0 Jams (4500)
13.1 Jams (4550)
1 Check to see if the white plastic tabs (located inside the front of the
trays under the separation tabs) have fallen off in Tray 2 or Tray 3.
(Note the position of the springs.)
2 Make sure that the correct media is loaded properly in Tray 3, and
that it is not overloaded.
3 Make sure that the two shipping locks have been removed from the
back of Tray 3.
4 Inspect the pick-up rollers for Tray 2; the flat side of the “D” on the
rollers should be parallel to the paper.
5 Make sure that the roller spring underneath the front of Tray 2 is
secure.
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