Control panel message Description Recommended action
4. Lower rear door completely, and then
remove all media found.
5. Close the rear door. The four tabs in
the paper guide will automatically
reattach to the door.
6.
To exit, press
.
13.XX.YY JAM INSIDE TOP COVER
alternates with
Remove print cartridge
A jam has occurred in the registration
assembly area.
1.
Press the
to see step-by-step
information.
2. Open the top cover, and then remove
the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove
any media remaining.
5. Verify that the media size matches the
tray settings and the dial on the tray.
6. Reinstall the print cartridge, and then
close the top cover.
7.
To exit, press
.
20 INSUFFICIENT MEMORY
alternates with
For help press
To continue press
The printer has received more data from
the computer than fits in available memory.
1.
Press
to continue printing.
NOTE Data will be lost.
2. Reduce the complexity of the print job
to avoid this error.
3. Adding memory to the printer may
allow printing of more complex pages.
21 PAGE TOO COMPLEX
alternates with
To continue press
The page-compression process is too slow
for the printer. Some data may be lost on
the page.
1.
Press
to see step-by-step
information.
2. To print the job with some data loss,
press
to exit the message, and then
press
. If data is lost, simplify the
page content to reduce its complexity.
3.
To exit, press
.
22 PARALLEL I/O BUFFER OVERFLOW
alternates with
To continue press
The printer parallel buffer has overflowed
during a busy state.
1.
Press
to continue printing.
NOTE Data will be lost.
2. If the message persists after exiting
Help, contact HP Support.
ENWW Control-panel messages 109
