A SERVICE OF

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IF YOU HAVE A PRINTING PROBLEM
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Calling HP Customer Support
Our friendly support staff can help you get your printer up and
running or help you figure out how to get your broken printer
repaired. Call our HP support phone at (208) 344-4131. They’re
ready to help you Monday-Friday from 6:00 am to 10:00 pm
(MST) and Saturdays from 9:00 am to 4:00 pm (MST).
The Customer Support representatives might ask you to try a
few things, so please be at your computer and printer when you
call. This service is free during the warranty of your printer; only
long distance charges may apply.
After the warranty
You can still get help from HP, for a fee. Prices are subject to
change without notice. (Online help is still available for free!)
For quick questions in the United States only, call (900) 555-
1500. The charges are $2.50 per minute and begin when you
connect with a support technician.
For calls from Canada, or for calls in the U.S. that you anticipate
might be longer than ten minutes in length, call (800) 999-1148.
The fee is $25 per call, charged to your Visa or MasterCard.
HP also offers a variety of options to complement the standard
warranty. Call (800) 446-0522 in the U.S. or (800) 268-1221 in
Canada for details.
Extended warranty options
If you would like to extend your printer coverage beyond the
one year factory warranty, you have the following options:
Consult your reseller to get extended coverage.
If your reseller does not offer service contracts, please call
Hewlett-Packard directly and ask about our service agreement
offering. In the U.S. call (800) 446-0522, in Canada call (800)
268-1221. For service agreements outside the U.S. and Canada,
contact your local HP Sales Office.
A note about letters
If you need technical help or have something you want to say to
HP, it is best that you call us when you are in front of your
computer and printer. This way we can work through the
problem quickly. If you write a letter to HP, then we must call
you back, which can be very difficult to do. Because of this, we
request that you call us rather than write us, so we can help you
immediately!