48 www.kodak.com/go/support
Troubleshooting
Transfer/communication problems
If... Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer
■ Press the Transfer button, , on the printer dock.
■ Check the power and USB connections from the printer dock to the
computer (page 22).
■ Reseat the camera on the printer dock (page 7).
■ Remove the docked camera (page 7). Check the USB connections
between the printer dock and the USB flash drive (disconnect then
reconnect them to re-establish the connection).
■ Close unnecessary software applications and minimize remaining
application windows. Follow any messages on the screen that may
have been hidden by other windows.
■ Disconnect then reconnect the USB cable from the printer dock to the
computer (page 22).
■ Make sure your computer meets the minimum system requirements.
Upgrade your system if necessary (see Helpful links, page 55).
■ Install Kodak EasyShare software (page 20). If you choose Custom
installation, make sure to install the printer driver.
■ Uninstall, then reinstall Kodak EasyShare software (page 20).
