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Paper Feed Problems
If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of
the machine and paper.
Problem Solution
Paper does not feed smoothly.
● Use supported types of paper. See Supported Paper for Each
Tray .
● Load paper correctly, making sure that the paper guides are
properly adjusted. See
Loading Paper .
● If the paper is curled, straighten the paper.
Paper jams occur frequently.
● If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.
● Avoid printing on both sides of paper when printing images
that contain large areas of solid color, which consume a lot of
toner.
● Use supported types of paper. See Supported Paper for Each
Tray .
● Load paper only as high as the upper limit markings on the
paper guide.
● Make sure that the friction pad, paper feed roller or
registration roller is clean. See
Cleaning the Friction Pad and
Paper Feed Roller and Cleaning the Registration Roller .
Multiple sheets of paper are fed at one
time.
● Fan the paper well before loading. Also make sure that the
edges are even by tapping the stack on a flat surface such as
a desk.
● Make sure that the paper guides are in the right position.
● Use supported types of paper. See Supported Paper for Each
Tray .
● Load paper only as high as the upper limit markings on the
paper guide.
● Make sure that the friction pad, paper feed roller or
registration roller is clean. See
Cleaning the Friction Pad and
Paper Feed Roller and Cleaning the Registration Roller .
● Check that paper was not added while there was still some left
in the tray.
Only add paper when there is none left in the tray.
Paper gets wrinkles.
● Paper is damp. Use paper that has been stored properly. See
Paper and Other Media .
● Paper is too thin. See Paper and Other Media .
● If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.
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