2-24 Service Manual
5021-0XX
230 Paper Jam
Open Duplex
Door
Open duplex
door
Indicates media is jammed between
duplex redrive and duplex door.
• Open duplex door to access jam.
• Clear all paper from paper path.
• If error persists, replace duplex unit.
See “Duplex unit assembly
removal” on page 4-13.
231 Paper Jam
Open Duplex
Door
Open duplex
door
Indicates media is jammed behind
duplex redrive.
• Open duplex door to access jam.
• Clear all paper from paper path.
• If error persists, replace duplex unit.
See “Duplex unit assembly
removal” on page 4-13.
241 Paper Jam
Check Tray 1
Remove tray
1 to access
jam
Indicates media is jammed in or around
paper tray 1.
• If tray is difficult to remove, remove
tray above or below to remove
jammed pages.
• Ensure no paper is jammed at
pickup roll.
If clearing paper doesn’t resolve
problem, see “Paper feed service
checks” on page 2-99.
242 Paper Jam
Check Tray 2
Open the
paper tray
Indicates media is jammed in or around
paper tray 2.
• If tray is difficult to remove, remove
tray above or below to remove
jammed pages.
• Ensure no paper is jammed at
pickup roll.
If clearing paper doesn’t resolve
problem, replace secondary paper feed
assembly. See “Secondary paper
feed assembly removal” on
page 4-16.
Message
To locate the
jam…
Action
