MAKE SURE SCANNER AUTHENTICATION IS CONFIGURED
If the application is configured to use scanner authentication credentials, then the scanner authentication settings
must be configured from the Embedded Web Server. For more information on configuring the scanner authentication
settings, see the Embedded Web Server Administrator's Guide available at www.lexmark.com.
MAKE SURE YOU SPECIFY THE CORRECT USER NAME AND PASSWORD
If the application is configured to use SharePoint credentials to authenticate users, make sure to type the correct
user name and password combination from the application configuration settings.
CONTACT YOUR SOLUTIONS PROVIDER
If you still cannot isolate the problem, then contact your solutions provider representative for additional help.
Application cannot connect to SharePoint server
Try one or more of the following:
CHECK THE APPLICATION SETTINGS
Make sure the application settings match the settings for the SharePoint server. For more information on configuring
Scan to SharePoint settings, see “Configuring SharePoint settings” on page 5.
MAKE SURE THE SCANNER IS CONNECTED TO THE NETWORK
Make sure all appropriate network cables are securely connected and the network settings of the scanner are
correctly configured. For information on networking the scanner, see the scanner User's Guide or the Software and
Documentation CD that came with the scanner.
CHECK THE SYSTEM LOG
1 Obtain the scanner IP address:
• From the scanner home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the scanner IP address in the address field.
The Embedded Web Server appears.
3 From the navigation menu on the left, click Settings > Apps > Apps Management.
4 Click the System tab > Log.
5 From the Filter menu, select an application status.
6 From the application menu, select an application, and then click Submit.
Troubleshooting 13
