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Speech Enabled Self Service Solutions
Value Proposition
Nortel Networks Advanced Speech Processing
solutions allow customers to do the talking, they
dramatically enhance your ability to provide the
highest levels of personalised service. Callers
perceive a better experience, because they are able
to accomplish more in less time, while using a more
natural method of communication. Speech
processing solutions allow them to conduct complex
transactions that were not possible with touch-tone
input. The result is the opportunity to build strong,
long-term relationships that are based on increased
customer satisfaction and loyalty.
The Nortel Networks Speech Technology Portfolio
also brings significant benefits to your internal
organisation. These include greater automation, as
well as the ability to reduce call lengths and allow
agents to focus on high-value transactions, sales
opportunities and complex customer issues.
The result is greater agent job satisfaction, which
reduces turnover. Our solutions also improve
employee productivity, lower your operational
costs and increase revenue, all of which lead to a
rapid return on investment. In fact, Nortel Networks
customers report up to a 50 percent reduction
in transaction costs as a result of deploying a
Nortel Networks speech recognition solution
Key Benefits
• Automating services to provide accessible and
cost effective customer service
• Greater automation and reduced talk time results
in decreased overhead costs and staffing
requirements
• Creation of significant opportunity for revenue
enhancing offerings
• Consistent delivery of information to customers
in a speedy, secure and private manner
• Customer loyalty building service offering
For further information contact your local
Nortel Networks Representative
