C2655M-A (10/08) 27
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or +1-559-292-1981 for assistance.
Access the properties dialog boxes for the camera on the Endura workstation (refer to the WS5000 operation manual [C2624M]). Then note the
following before calling Pelco:
• Unit serial number: on the product label
• Software version: located in the Advanced Properties window
WARNING: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified
technical personnel. Exchange the defective unit and return it for repair.
Table E. Troubleshooting the NET5308T-EXP
Problem Possible Causes Suggested Remedy
Unit not ready Power turned off Check that the power indicator is lit.
Faulty cable connections Check all leads, plugs, contacts, and connections.
Network connectivity issues Contact your network administrator.
No video transmission; USB video status
indicator is red
Video loss at camera Check all camera connections. Connect local monitor and
check camera function.
Defective camera Connect local monitor and check camera function.
NET5308T-EXP connected to
incorrect USB connector on
NET5300B rear panel
Connect USB cable to correct connector.
Defective NET5308T-EXP Check camera on a different NET5308T-EXP.
Poor analog video or ghosting Termination not set correctly From an Endura workstation, disable video termination for
looping video; enable it if not using looping video.
No looping video on local monitor Faulty cable connections Check all leads, plugs, contacts, and connections.
Video termination is enabled From an Endura workstation, enable video termination.
Unit status indicator is red Unit fan failure Replace the NET5308T-EXP and have it checked by Pelco.
System cannot activate the unit
encoder channel
Replace the NET5308T-EXP and have it checked by Pelco.
The unit is not ready for operation after
firmware upload
Voltage failure during programming
of update file
Replace the NET5308T-EXP and have it checked by Pelco.
