Troubleshooting
71
Error messages appear when opening music les
Some music les may not play on your Samsung mobile device for a variety
of reasons. If you receive error messages when opening music les on your
device, try the following:
Free some memory by transferring les to a PC or deleting les from your •
device.
Ensure that the music le is not Digital Rights Management (DRM)-•
protected. If the le is DRM-protected, ensure that you have the
appropriate license or key to play the le.
Ensure that your device supports the le type.•
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on your device.•
Ensure that the Bluetooth wireless feature is activated on the device you •
wish to connect to, if necessary.
Ensure that your device and the other Bluetooth device are within the •
maximum Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service
Centre.
A connection is not established when you connect the
device to a PC
Ensure that the PC data cable you are using is compatible with your •
device.
Ensure that you have the proper drivers installed and updated on your •
PC.
