Troubleshooting
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[Failed to save the preview image.] There is not enough free space on the hard
disk. Delete the unnecessary files.
[Insufficient memory. Close all applications, then restart
scanning.]
Close all the unnecessary applications run-
ning on the computer.
[Insufficient memory. Reduce the scanning area.] • Reset the scan size.
• Lower the resolution.
• Set with no compression. See p.16
“Scanner Settings”.
Note
❒ “The Relationship between the Resolu-
tion and the Scanning Area” chart in
Help for halftone scanning might not al-
ways apply. Scanning cannot be per-
formed if large values are set for
brightness when using halftone or high
resolution.
❒ When a paper misfeed occurs in the ma-
chine during printing, scanning cannot
be performed. In this case, after the mis-
fed paper has been removed, proceed
with scanning.
[No response from the scanner.] • Check whether the machine is connect-
ed to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
[No User Code is registered. Consult your system ad-
ministrator.]
Access is restricted with user codes. Con-
sult the system administrator of the ma-
chine.
[Please call your service representative.] An unrecoverable error has occurred in the
machine. Call your service representative.
[Please wait.] The machine is in warming up. Please wait.
Automatic scanning will start soon.
[Scanner is in use for other function. Please wait.] A function of the machine other than the
scanner function is being used such as the
copier function. Wait for a while and recon-
nect.
[Scanner is in use by other user. Please wait.] Another user is using the machine to scan
originals. Wait for a while and reconnect.
[Scanner is not available. Check the scanner connection
status.]
• Check whether the main power switch
of the machine is turned off.
• Check whether the machine is connect-
ed to the network correctly.
• Deselect the personal firewall function
of the client computers.
Message Causes and Solutions
