CHAPTER 11. PLACING CALLS IN THE CLIENT 11-11
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Using Hold and Disconnect on external callers
You can put individuals in a conference call on hold, or disconnect them, but only
if they are external callers. You cannot place users on hold or disconnect them.
To place an external call on hold or disconnect:
1. Select the external caller in the Call Monitor or the Calls pane.
2. Choose Actions > Hold or Actions > Disconnect.
Ending a conference call
A conference call normally ends with all parties hanging up at roughly the same
time. If you leave the conference call early, however, keep in mind that the
conference continues without you. The other participants can continue to talk,
even if you started the conference and your company is paying for the outgoing
calls used to create it. To terminate the call, each participant must hang up, or you
must disconnect all parties.
